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Application Maintenance

Byte to Bit has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.

Each of these activities can be governed and monitored by SLA frame work:

  Requests management

  Management of incidents

  Processing of requests

  Work around

  Resolution

  Root cause analysis

Our unique value proposition lies in our ability to: Use global delivery model for application maintenance and offering Measurable benefits in terms of:

  Application maintenance productivity

  Schedule compliance

  Maintenance scope management

  Budget adherence

  Project status

  Delivered product quality

Key Benefits

  Reduction in TCO (Total cost of ownership)

  Drive continuous improvements in quality of services

  Improve applications stability

  Reduce support costs thereby enabling more avenues to     invest in our client’s business strategic IT initiatives